The Great Exploration - An Audiology Assistant's Guide to Customer Service
As an Audiology Assistant, one of the more important parts of what your job entails is working alongside patients. By using focused questions and simple conversations to explore more about your patient and their needs, you will be able to work alongside them and show them what a patient-oriented approach truly looks like.The goals of exploring with your patient are: To manage the appointment To discover the patient’s wants and needs To help the patient feel “heard” Manage the
